When mail is deleted from macOS Mail, the messages go to the Trash folder as usual. However, messages deleted from this folder do not go to the Exchange retention area, and they are not recoverable. Additionally, mail that is hard-deleted via Option-Delete skips the Trash folder and also does not go into the retention area. Category: Last updated on March 11, 2013|| Please Note: These fixes are only valid for email addresses that belong to a Radar Hill website. We make no guarantee that this will fix your Shaw or Telus email. For Shaw and Telus support,. Outlook Instructions When you receive an email address to go with a Radar Hill website, your email account is actually hosted online, on the same server computer that your website is on. Your (Outlook, Thunderbird, or Windows Mail) is simply a program that takes a copy of the mail from that online account and lets you view it on your own computer. Because of this, simply deleting mail from your mail client may not be enough — depending on how your mail client is set up, copies of the messages may still be left on the server, filling up your account and taking up space. However, there are a few ways to deal with this: •, • You can, or • You can tell your mail client to. If you try these fixes as outlined below and still can't receive email, feel free to, and we'll look into the problem. Delete and purge your mail using SquirrelMail The online server that holds your email can be accessed by a web program called SquirrelMail. To get to SquirrelMail, simply go to www.yourdomain.com/webmail, replacing 'yourdomain.com' with your website address. You will be viewing mail directly on the server, and you can delete it from there. ![]() Note: Mail does not have to be in your Inbox to clog up your account — mail in your 'Sent' folder also takes up space, so make sure to empty both folders. Once you have deleted your mail, a small link will show up next to the 'Trash' link that says (Purge). Click '(Purge)' to remove all Trash messages completely from your server. Delete and purge your mail using your mail client (Note: Different versions of Outlook may have slightly different steps to follow to get to your settings.) By default, most mail clients are set up to only delete your local copy of your email when you delete a message — a second copy remains on the main mail server, taking up space. To make sure that mail is deleted from the server and your mail client when you delete a message, follow these steps: • Go to Tools in the top menu, and then E-mail Accounts. Select 'View or change existing accounts' and click Next. • Select the name of your email address and click Change.. • Your user information will show up. Click the More Settings. A window will come up, titled Internet E-mail Settings. Click the Advanced tab near the top of the window. • Make sure 'Leave a copy of messages on the server' is checked, and check 'Remove from server when deleted from 'Deleted Items'.
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